Shipping Information
This page contains all the essential information you need to know about our shipping process, including delivery options, rates, and estimated delivery times. If you have any further questions or concerns, please don't hesitate to contact our customer support team.
Shipping Methods
We currently offer the following shipping methods:
Auspost Standard Shipping: Orders are delivered through Australia Post. Please note that delivery times may vary depending on your location.
Auspost Express Shipping: This option ensures faster delivery of your order. The estimated delivery time is 1-4 business days, except in rural Australia.
Geelong Region Delivery: We offer delivery around The Geelong Region most Tuesdays and Fridays. Please note that delivery days may vary occasionally. This option is suitable for customers located in The Geelong Region who prefer a direct delivery service.
Delivery area from Lara 3212 - Bannockburn 3331 - Anglesea 3230 - Queenscliff 3225. If you’re unsure if your suburb falls into our delivery areas please send us an email at shop@thecocktailcart.com.au.Local Pick Up - Free pick up is available from our warehouse in Newtown Geelong 3220 VIC. Once you have placed your order, one of our team will contact you to arrange a suitable collection time.
Shipping Rates
Shipping rates are calculated based on the total weight of your order, the shipping destination, and the selected shipping method. The exact shipping cost will be displayed during the checkout process, after you have entered your shipping address and selected the desired shipping method.
Order Processing Time
Once your order has been placed and payment has been successfully completed, our team will begin processing your order. The typical order processing time is 1-2 business days. Please note that this does not include weekends or holidays. During peak seasons or promotional periods, order processing times may be slightly longer.
Estimated Delivery Time
The estimated delivery time includes both the order processing time and the shipping time. While we make every effort to deliver your order within the estimated time frame, please note that actual delivery times may vary due to unforeseen circumstances such as weather conditions or logistical issues. Once your order has been shipped, you will receive a confirmation email containing a tracking number, which you can use to track the status of your shipment.
Here is an estimated delivery time frame based on the shipping method selected:
Auspost Standard Shipping: 3 - 10 business days
Auspost Express Shipping: 1 - 4 business days
Geelong Region Delivery: Delivery most Tuesdays and Fridays (occasional variations in delivery days)
Please note that these are general estimates, and the actual delivery time may vary depending on your location and other factors beyond our control. For location-specific delivery times, you can refer to the Auspost Domestic Delivery Times page.
Order Tracking
Once your order has been shipped, you will receive an email notification with a tracking number and instructions on how to track your package. You can also track your order by visiting the "Order Tracking" section on our website and entering your tracking number.
Shipping Restrictions
Please note that there may be certain restrictions on shipping certain products to certain locations due to legal or logistical reasons. If your order cannot be shipped to your desired location, you will be notified during the checkout process.
Warehouse Location
Our warehouse is located at:
7/5 Bridge Street,
Newtown, Victoria, 3220
Australia.